Return And Refunds
ZPC Gaming is committed to providing high-quality products, and we stand behind every item we sell. If you're not entirely satisfied with your purchase, you may return any item in its original condition within 30 days of receipt to receive a refund, replacement, or exchange. Please note that we are unable to accept returns for self-inflicted damages caused by customers. Product exchanges are only available for defective or damaged products, or in the event that a different product than what you ordered was incorrectly shipped to you.
Return and Replacement Under Warranty
To qualify for a return or replacement under warranty, the product(s) must be in the same condition as when you received them. Once we receive your returned item, our team will review your request and inspect the product to confirm that it meets our return criteria. If your return is approved, we will refund your original method of payment within 3-5 business days. Please note that it may take 8-12 weeks for the refund to be processed and credited to your payment source. All payment companies have different processing times, and it may take a few days for the refund to show up in your bank statement.
How to Request a Return or Exchange
To request a return or exchange, please contact us via email at email@example.com to obtain a Return Ticket ID. If you contact us by email, please provide your order number and specify whether you are requesting a refund or an exchange. We will then email you a Return Ticket ID and shipping instructions. Please note that packages without a Return Authorization number will not be accepted for refund.
Although we have a proprietary packaging process that ensures more than 99.7% of packages arrive in perfect condition, in the unlikely event that you receive a damaged product, please file a claim with our support team via firstname.lastname@example.org. We will inspect the product upon its return and process your refund via voucher or bank transfer, depending on the option you select. Once your option has been registered by our CS Team, it cannot be changed.
If you receive a damaged or defective item, we'll gladly exchange it for a new one that meets our return criteria. Once we receive and inspect the items, we will send out the replacements to you.
After you've submitted a return request to email@example.com, we will send you a PDF of a return shipping label. You must use the label we provide to you. Please print it out and affix it to your package. You are not responsible for paying the return shipping costs.
We process orders in 3 days, and it takes up to two weeks to build computers from scratch. After processing, your item will be delivered in 3-5 business days. We do not offer free shipping except for non-computer items. All available shipping prices and options will be presented to you when you place your order.
The delivery time quoted with each shipping option is an estimate based on averages provided by the carrier we utilize. For shipments outside the USA, the estimated delivery time is dependent upon how quickly a package clears customs and, in some cases, on the performance of in-country delivery services over which we have no control.
Risk of Loss During Shipment
All items purchased from ZPC Gaming involve the use of a shipping carrier, and the risk of loss or damages caused during shipping is between you and the shipping company. However, in the unlikely event of a lost package or if a package is damaged during shipping, we will work with you and the shipping company to resolve the
issue. Please note that shipping carriers have their own terms and conditions of use, and you agree to abide by them.
We hope that this policy provides you with a clear understanding of our return and refund procedures. If you have any questions, concerns, or comments about our policy, please don't hesitate to contact us.